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SIM card has been inserted but NanoPhone doesn’t work. What should I do?

NanoPhone only supports global quad-band (850/900/1800/1900) GSM network, please confirm whether your SIM card support these or check whether a 4G card is compatible with 2G/3G/4G networks. If the network status does not change, please try to shut down and restart the NanoPhone to confirm the SIM state. If it still cannot be identified, please check the SIM card and the slot (check if the SIM copper feed point has been damaged or oxidized or if it is exposed to debris or dust or any other outside effects). Make sure the SIM card is inserted in the correct direction.

Bluetooth does not work. What should I do?

First, please check whether the Bluetooth is on. Then go to the settings and check if the search for other devices is active. Second, after pairing the Bluetooth connection, please confirm the connection by pressing OK. If there is no response, please check the Bluetooth connection record of the phone. If the phone is connected to other devices, it might have reached its maximum connecting capacity. Deactivate some of the devices and try connecting again.

My NanoPhone is mute, I cannot hear the sound of incoming calls or music.

Please check if your phone is in silent mode of if the volume is set on the minimum. If the settings are okay, try plugging the USB cable or the earphones again and check for the sound. If all of the above did not help, please restart your phone so all the system settings are automatically restored.

Note: sometimes if the phone is charging, it can be recognized as a device in the earphone mode. To solve the problem try plugging the cable or the earphones again.

If you have any questions regarding service/support, please refer to the authorized distributor in your country/territory: Partners

*For those purchased Elari products at Amazon.com, please contact Amazon Customer Service.

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