Q: SIM card has been inserted but NanoPhone doesn’t work. What should I do?
A: NanoPhone only supports global quad-band (850/900/1800/1900 MHZ) GSM network, please confirm whether your SIM card support these or check whether a 4G card is compatible with 2G/3G/4G networks. If the network status does not change, please try to shut down and restart the NanoPhone to confirm the SIM state. If it still cannot be identified, please check the SIM card and the slot (check if the SIM copper feed point has been damaged or oxidized or if it is exposed to debris or dust or any other outside effects). Make sure the SIM card is inserted in the correct direction.
Q: Bluetooth does not work. What should I do?
A: First, please check whether the Bluetooth is on. Then go to the settings and check if the search for other devices is active. B. Second, after pairing the Bluetooth connection, please confirm the connection by pressing OK. If there is no response, please check the Bluetooth connection record of the phone. If the phone is connected to other devices, it might have reached its maximum connecting capacity. Deactivate some of the devices and try connecting again.
Q: My NanoPhone is mute, I cannot hear the sound of incoming calls or music.
A: Please check if your phone is in silent mode of if the volume is set on the minimum. If the settings are okay, try plugging the USB cable or the earphones again and check for the sound. If all of the above did not help, please restart your phone so all the system settings are automatically restored.
Note: sometimes if the phone is charging, it can be recognized as a device in the earphone mode. To solve the problem try plugging the cable or the earphones again.
!!!Please be extra careful when using the nano-to-microSIM adapter and NEVER insert empty adapter into the NanoPhone! Empty adapter or adapter with badly fitting nano simcard may damage the NanoPhone SIM tray
Press *#66*# to know your Firmware version and press ‘ok’.
Whats new in the latest firware version :
Fixed problem with displaying contacts on the SIM card
Now you can enter the PIN code of the SIM card.
Fixed alarm function
Added ability to set own ringtone
all the news and innovations ELARI